Privacy Policy Overview

Data Controller

Gem Sapphire Ltd
United Kingdom
Email: info@gemsapphire.co.uk
Website: gemsapphire.co.uk

Collected Personal Data

Gem Sapphire Ltd may collect the following personal data when you use our website or communicate with us:

Name and surname
Business/company name
Job title or professional role
Email address
Telephone number
Business or delivery address
Information provided when requesting a quotation or making an enquiry
Product, procurement and supply requirements
Order and transaction information where applicable
Correspondence and communications with Gem Sapphire
Website usage, device and technical information, including IP address and cookie-related information where applicable.

We only collect information that is reasonably necessary for providing our services, responding to enquiries, processing orders and managing our business relationship with customers, suppliers and institutional organisations.

Purpose for Collecting Data

Gem Sapphire Ltd collects and processes personal data primarily to support its B2B procurement, sourcing, supply and delivery activities.

We may use personal data to:

1. Respond to business enquiries
To respond to requests from NGOs, UN agencies, institutional organisations, contractors, suppliers and other business customers.

2. Prepare quotations and procurement proposals
To understand procurement requirements, product specifications, quantities, delivery requirements and other information necessary to prepare quotations or proposals.

3. Manage orders and contracts
To process purchase orders, quotations, contracts, invoices and other business transactions.

4. Source and supply products
To communicate with manufacturers, wholesalers, logistics providers and other business partners where necessary to fulfil customer requirements.

5. Coordinate delivery and logistics
To arrange and manage the delivery of goods to agreed business or project locations.

6. Manage business relationships
To communicate with authorised representatives of customers, suppliers, NGOs, institutional organisations and other business partners.

7. Supplier and customer due diligence
To conduct reasonable verification and due diligence when establishing and managing business relationships.

8. Tender and procurement activities
To respond to and manage institutional procurement opportunities, tenders, requests for quotations and related procurement processes.

9. Improve our services and website
To understand how our website and services are used and to improve our procurement and customer experience.

10. Business communications and marketing
To provide relevant information about Gem Sapphire’s products and B2B procurement services where legally permitted. Individuals may opt out of direct marketing communications.

11. Legal and regulatory compliance
To comply with applicable legal, accounting, tax, regulatory and other statutory obligations.

12. Security and fraud prevention
To protect Gem Sapphire, our customers, suppliers and website against fraud, misuse, unauthorised access and other security risks